Refund policy

Our Commitment

At SIYAH, we take pride in delivering premium, handcrafted apparel that meets the highest standards of quality. To protect our customers and uphold hygiene standards, we maintain a strict no-returns policy for change of mind, sizing issues, or buyer’s remorse. Exceptions apply only to damaged, defective, or incorrectly shipped items.

Returns & Refunds

1. 7-Day Warranty Check

   • Inspect your order upon delivery.

   • Report issues (e.g., manufacturing defects, shipping damage, or incorrect items) within 7 days via email to info.shopsiyah@gmail.com.

   • Include your order number and photo/video evidence.

2. Eligible for Refund/Replacement

   • ✅ Damaged/Defective Items: Verified issues qualify for a free replacement (if available).

   • ✅ Incorrect Orders: Notify us within 48 hours for resolution.

3. Non-Eligible

   • ❌ Change of mind, sizing errors, or buyer’s remorse.

   • ❌ Sale items, customized/personalized orders (due to hygiene and bespoke nature).

4. Process for Claims

   1. Email Us: Contact info.shopsiyah@gmail.com within the specified timeframe.

   2. Review: Our team will assess your claim within 3-5 business days.

   3. Resolution: Approved claims receive replacements. Refunds are issued only if replacements are unavailable.

5. Important Notes

   • Final Sale: All purchases are final unless covered under our 7-day warranty.

   • Hygiene Compliance: Due to the intimate nature of apparel, returns are restricted to warranty cases only.

   • Google Policy Compliance: This policy is transparent, clearly states limitations, and avoids misleading claims.

6. Contact Us

   For warranty claims or questions, email info.shopsiyah@gmail.com within 7 days of delivery.

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